Almari is a peer-to-peer community marketplace for Indian ethnic wear in the UK diaspora. The platform is operated by Almari (contact: hello@almari.uk).
Almari is a platform. We are not a shop, a retailer, or a seller. Every item listed on Almari is listed by a private individual from their own wardrobe. When you buy on Almari, you are buying from that person — not from us.
By creating an account you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use Almari.
We may update these terms from time to time. We will notify you of material changes. Continued use after notice means you accept the updated terms.
This is important and it affects your legal rights, so please read it carefully.
Almari connects private individuals who want to pass on clothes they own to people who want to wear them. All transactions on Almari are between two private individuals.
Because of this:
What does apply: the Misrepresentation Act 1967. If a seller materially misrepresents an item — describes it as something it is not — you have recourse through our concerns process (see section 10).
When you list an item on Almari you confirm that:
Almari reserves the right to remove any listing, at any time, without notice, that we believe violates these terms.
The following must never be listed on Almari:
Repeated violations will result in permanent account suspension.
Almari exists for private individuals passing clothes from their own wardrobes. Commercial sellers undermine the community trust that makes Almari work.
If we identify that an account is operating commercially — by volume of listings, by stock photography, by identical or near-identical items, or by any other indicator — we will suspend that account immediately and permanently, without refund of any fees paid.
If you are not sure whether you qualify as a private individual, you don't. Do not list.
When you complete a purchase on Almari you confirm that:
There are no returns on Almari.
This is not a policy that can be overridden by a seller offering returns — it is a condition of the platform for all parties.
If an item doesn't fit: relist it. It already has provenance. That is the Almari way.
The only exception is a valid concern raised within 48 hours of delivery on one of the three permitted grounds (section 10), or a lost in post case (section 12).
You may raise a concern within 48 hours of confirmed delivery. After 48 hours, the transaction closes.
The only three permitted grounds for a concern are:
Concerns that fall outside these three grounds will not be upheld. "Doesn't fit" is not a ground for a concern. "Changed my mind" is not a ground. "Colour looks different on screen" is not a ground — this is why the notes field exists.
How concerns are handled:
Almari's decision on concerns is final.
Almari does not process or hold payments. All payments on Almari are made directly between buyer and seller.
How it works:
Almari does not charge a transaction fee. We do not hold, process, or escrow funds at any point.
PayPal note: if paying via PayPal, send as "Friends & Family" (tap "Send to a friend" in PayPal). Payments sent as Goods & Services carry a fee for the seller and create a separate PayPal dispute mechanism that operates outside Almari's concerns process.
Sellers: your PayPal or Revolut handle is stored in your Almari profile and shared only with buyers who have placed a confirmed order with you. See our Privacy Policy for full details.
Buyers: when you place an order, your delivery address and contact phone number (if provided) are shared with the seller solely for the purpose of dispatching your item.
If an item does not arrive:
Almari's liability in a lost in post case is limited to the transaction value.
Almari is free to list, free to buy, and free to sell. Almari does not charge a transaction fee or a postage margin at launch.
A small relisting fee may be introduced for items listed more than three times. This will be communicated clearly before it applies.
Almari operates a community trust system. Every seller has a trust score, shown as a diya visual. Every listing has a listing trust score, shown as a firework. Neither score is ever shown as a number. The visual is the only representation.
Trust scores are calculated from verified activity — account verification, completed transactions, listing quality, and community behaviour. They affect how your listings appear in the feed and in search.
Concerns upheld against you reduce your trust score. Listings removed after a sale elsewhere reduce your trust score. Almari reserves the right to adjust trust scores and to suspend accounts where trust score indicates a pattern of harmful behaviour.
Trust scores and their calculation are Almari's proprietary system. We do not publish the formula.
You may remove a listing at any time before a purchase is made. You will be asked for a reason. Removal reasons affect your removal score:
A high removal score results in a warning, then a temporary restriction on free listings. The restriction lifts automatically after 3 months. Your removal score is visible to you in your profile — it is never shown publicly.
You are responsible for keeping your login credentials secure. You may not transfer your account to another person.
Almari reserves the right to suspend or permanently close any account that:
We will notify you of suspension where possible. For serious violations, immediate permanent suspension without notice may apply.
Almari is a platform. We are not party to the contract between buyer and seller.
Almari's liability to you is limited to the value of the transaction in question. We are not liable for:
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud — as required by English law.
We collect the minimum data needed to run the marketplace: your name, email, measurements, listing content, and transaction history. Your measurements are visible only to you. Your full name is never shown — only your first name and last initial.
For full details of how we handle your data, please see our Privacy Policy.
You have the right to request deletion of your account and personal data at any time. Contact us at hello@almari.uk.
When you upload photos to Almari, you retain ownership of those photos. You grant Almari a licence to display them on the platform and in any Almari marketing materials. You confirm that the photos are your own and do not infringe anyone else's rights.
These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms: hello@almari.uk
Something went wrong with a transaction: use the in-app concerns process first. If unresolved, email us with your transaction reference.
Almari — From our cupboards to yours.